Known Issue: "Folder full Issue" in Outlook

 

     When you try to delete a folder or move a folder, you get;

“Cannot Move The Items. The Folder is Full”.

you get this even with folders that have nothing in them.

Permanently deleting (SHIFT+DELETE) doesn’t work either and results in the error;

“The message interface has returned an unknown error. If the problem persists, restart Outlook.”

How can you get Outlook back to work again?

This means your pst-file or ost-file either has reached its maximum size or holds a corruption.

An easy fix could be to empty your Deleted Items folder and try again. If that doesn’t work, the first thing you should do is verifying whether you are working with a pst-file or ost-file in ANSI format or UNICODE format.

Second, look up the size of the file as reported in Windows Explorer. You can find the location via;

File-> Data File Management

Maximum size

There are several limits that you could have reached;

    * If you are in ANSI format and the reported file size is around 1.8GB, you have reached the absolute maximum size of the pst-file. In that case, you’ll have to use the pst2gb tool to crop the oversized file to a smaller size so it can be accessed again and you can delete files, archive it or move it to a new pst-file in outlook.

    * If you are in UNICODE format and the reported size is around 4GB, you have reached the absolute maximum file size of your disk format (FAT32). Converting your disk format to NTFS is highly recommended.

    * If you are in UNICODE format and the reported size is around 20GB, you have reached the default maximum files size of the pst-/ost-file. You can (temporary) increase this default limit so you can move around or delete files. After this, it is recommended to remove the modifications again unless you have a specific need to really let this pst-file in outlook grow any larger (think about back-up and restore time as well)