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Showing posts with label Known Issues in Outlook 2007. Show all posts
Showing posts with label Known Issues in Outlook 2007. Show all posts

Monday, 3 January 2011

Outlook: Unread mail count on Windows XP logon screen

Posted on 14:30 by Unknown









    you see an Outlook Unread Mail count on the logon screen of WIndows XP. This would be handy if it would indeed display the correct amount of unread items. Is there a way you can correct this count or can you simply disable it otherwise?

The
Outlook Unread Mail count on the log on screen of Windows XP is the combined number of unread items for all accounts or mail applications that expose their unread count. Aside from Outlook, this can also be for instance Outlook Express or Windows Live Messenger.


If you want to fix the unread item count, then you can do so by removing the accounts you no longer use from the registry. A guide on how to do that can be found here.

If you want to disable the feature altogether, then you can do that via the registry;

Note: Before you do changes to registry please take a backup.

Key (current user only): HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UnreadMail
Key (all users): HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\UnreadMail
Value name: MessageExpiryDays
Value: 0

If this value name is missing, the default is assumed which is 3 (days).

Read More
Posted in Email client support, How to's in Microsoft outlook, Known Issues in Outlook 2007, Microsoft office, Microsoft Outlook, Technical support, Unread mail count | No comments

Known Issue: Reminder for Out of Office feature.

Posted on 11:00 by Unknown


             Is there any way in Outlook 2007 to get reminded more visually that my Out of Office is still on? Unfortunately there isn’t. The only notification that Outlook 2007 has, is the (temporary) balloon pop-up in the bottom and the (permanent) status bar notification.


   Another way to go would be to create a recurring Task which reminds you to check the Out Of office status each morning (or whenever you start working ;-) . To create a recurring task choose; File-> New-> Task and in the Task window press the Recurrence button on the Ribbon. When the reminder pops-up in the morning, make sure you mark it as complete (right click on the task in the Reminder Window) instead of pressing the Dismiss button. This will make sure that there will be a new task generated for the next recurrence.

Of course this is just a workaround. The Outlook team has heard your feedback though and in Outlook 2010, there will be a large red strip reminding you that the
Out Of office is still turned on.


It works in same way for outlook installed in Windows XP and Windows 7
Read More
Posted in Email client support, How to's in Microsoft outlook, Known Issues in Outlook 2007, Microsoft office, Microsoft Outlook, Out of Office, Technical support | No comments

Thursday, 30 December 2010

Known Issue: Message size increase after deleting part of message in Outlook.

Posted on 19:00 by Unknown




       you've removed some unneeded text from a message that you received (a long signature and some old replies). Now you’ve noticed that now the message actually is larger. you were expecting it to be smaller since I’ve only removed text and not added any.

How is this possible and how can you prevent this?

This issue happens because when you edit a message, some style definitions of the default editing template and message specific settings are loaded into the message itself.

Normally, this is not a problem because Outlook filters out these style definitions which haven’t been used when sending. However, when you edit a message and save the changes, this filtering does not happen and the message gets saved with all the definitions and additional settings; used or not. This could add about 15 – 25KB to a single message.

There is no real way to prevent this and the impact is relatively small if you edited the message to improve readability. If you really want to decrease the message size as much as possible, you’ll have to convert the message to Plain Text.


This happens on outlook installed in Windows XP and Windows 7
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Posted in Email client support, How to's in Microsoft outlook, Known Issues in Outlook 2007, Message size increasing, Microsoft office, Microsoft Outlook, Technical support | No comments

Thursday, 28 October 2010

Outlook keeps crashing or running even after closing.

Posted on 12:08 by Unknown
Outlook crashing  or running even after closing 


Outlook can't close properly if another application is accessing Outlook's message store.this are symptoms which indicate that Outlook is not closing properly include receiving an alert telling you that Outlook is checking the data file when you open it. If you use two Outlook profiles, when you switch profiles you aren't presented the screen to select the profile and Outlook opens directly to the first profile.





Step 1: Try starting Outlook in Safe Mode.

The Outlook safe mode is not equivalent to opening Outlook when your desktop or laptop is booted into safe mode either in Windows XP or Windows 7.


When you start Outlook in Safe mode, many of the customizations you have made to Outlook are not loaded. Instead, they are temporarily replaced with default settings. Also, COM add-ins and Exchange Client Extensions are not loaded so you significantly reduce the number of dlls that interact with Outlook and your data.

To start Outlook in Safe mode, use the /Safe command-line switch. You can tell you are running in Safe mode because the Outlook title bar indicates you are in Safe mode.

You may also see the following prompt when you start Outlook after a crash.

Outlook failed to start correctly last time. Starting Outlook in safe mode
will help you correct or isolate a startup problem in order to successfully start
the program. Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?

If you click Yes to this prompt Outlook will launch in Safe mode.  


Step 2: Try disabling Add -ons

In Outlook 2007, you need to go to Tools then select Trust Center

Now select Add-ins, then Select COM Add-ins from the dropdown at the bottom of the dialog


Press Go. Uncheck the add-ins you suspect might be keeping Outlook open then Close the dialog.

Read More
Posted in Email client support, Known Issues in Outlook 2007, Microsoft office, Microsoft Outlook, Microsoft Outlook 2007, Outlook crashes, Technical support, Troubleshooting known issues | No comments

Wednesday, 27 October 2010

Macros and Security Warnings on Outlook 2007

Posted on 13:31 by Unknown
Macros and other Security Warnings

          
         If a when opening an existing file in an Office 2007 application you are presented with a Security Warning below the Ribbon (see example below), this means the file you are opening contains macros, visual basic code, or links to other files.









Image of Office Security Warning




Solutions:

    * If you trust the source, click on the Options... button to open the Security Options dialog from where you can enable the content.

      Note: If the file contains both macros and links to other files, you will have to enable each of these separately via the Security Options dialog.

    * If you want to permanently enable, or ‘trust’, the file source, then you can add the file type to your list of Trusted Locations*.

      Caveat: Do not place files whose source you are unsure of in your Trusted Locations. Macros can be used by others to maliciously damage your P.

      This example is for Excel, but the method is the same for other Office applications. Note, however, that when you change your settings, they are changed only for the Office application you are using at the time. The settings are not changed for other Office applications.

          o Click on the Office Button and select Excel Options from the lower right of 
             the  pop-up menu
          o From the menu on the left of the ensuing dialog, select Trust Centre
          o Click on the Trust Centre Settings... button on the right
          o Select Trusted Locations from the menu on the left
          o If the files in question are on a network drive, tick the Allow Trusted 
             Locations on my network checkbox
          o Click on the Add new location... button
          o Use the Browse button to navigate to the folder you wish to trust
          o Tick the Subfolders of this location are also trusted checkbox if appropriate 
             for your circumstances
          o Click OK to return to the Trust Centre dialog and then OK twice more to 
             return to the main Excel screen

You can follow same steps on Windows 7 and Windows XP
Read More
Posted in Email client support, Issues on Macros and Security warning, Known Issues in Outlook 2007, Macros and Security warnings, Microsoft office, Microsoft Outlook, Microsoft Outlook 2007, Technical support | No comments

Is your Outlook 2007 running slow ?

Posted on 13:29 by Unknown
Outlook 2007 running slow

        Outlook 2007 uses your existing account settings to create new ones for you. There are 4 files which contain information about add-ins, views, custom toolbars, and custom forms which may be corrupted in the upgrade process. You can safely delete (or rename) these as Outlook will recreate them without loss of data or settings, with the exception of outcmd.dat.






This file holds customized toolbar settings, but since Outlook 2007 uses ribbons, not toolbars, you'll need to redo any customizations anyway.

Extend.dat - 

Windows Xp: This file is located in C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook.

Windows 7:  C:\user\Username\Appdata\local\Microsoft\Outlook.


Views.dat and Outcmd.dat :

Windows Xp: These files are located at C:\Documents and Settings\username\Application Data\Microsoft\Outlook

 Windows 7:  C:\user\Username\Appdata\local\Microsoft\Outlook.

Frmcache.dat :

Windows Xp: This file is located in C:\Documents and Settings\username\Application Data\Microsoft\Forms

Windows 7:  C:\user\Username\Appdata\local\Microsoft\Outlook.

Keep in mind that unless you customized Outlook or installed custom forms, some of these files may not exist. Also, the folders that these files are in are hidden.


If deleting the files doesn't help, try a new profile.
Read More
Posted in Email client support, Known Issues in Outlook 2007, Microsoft office, Microsoft Outlook, Microsoft Outlook 2007, Outlook slow, Technical support, Troubleshooting known issues | No comments
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      • Make SpamAssassin Mark Spam in the Subject
      • Whitelist a Domain in SpamAssassin
      • Filtering Foreign Language Spam
      • SpamAssassin : Security Add-on
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      • Avoid important mail filtering : MailWasher
      • MailWasher Pro : Security Add-on
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