When you are using an IMAP account in Outlook 2010 and since you upgraded, you no longer get any new mail alerts (like a sound and the envelope icon). you used to get these alerts when you were using Outlook 2007 or previous.
How can you get new e-mail alerts for IMAP accounts to work in Outlook 2010?
This is indeed a bug in Outlook 2010 when working with IMAP account. At the moment, there is no available fix for this. Once there is, I’ll update this post with a reference to the update.
Workaround
Until a fix is released, you can create an alert rule as a workaround;
1. Select the Inbox folder of your IMAP account.
2. On the Home tab, click on the Rules button and choose Manage Rules & Alerts… .
3. Click on; New Rule…
4. Select: “Apply rule on messages I receive” and press the Next button.
5. Verify that no condition is selected and press Next.
6. A warning will pop-up stating that this rule will apply to all messages. Press "Yes" to indicate that that is correct.
7. Select one or more of the following actions;
* play a sound
at the bottom, click on “a sound” and browse to
Windows 7 and Windows Vista: C:\Media\Windows Notify.wav
Windows XP: C:\Media\Windows XP Notify.wav
* display a specific message in the New Item Alert window
at the bottom, click on “a specific message” and type your custom message. For instance;
New IMAP messages
* display a Desktop Alert
8. Click Next and then Next again to skip the exceptions dialog.
9. Specify a name for the rule and press Finish to complete the rule.
10. If needed move the created rule all the way to the top.
How can you get new e-mail alerts for IMAP accounts to work in Outlook 2010?
This is indeed a bug in Outlook 2010 when working with IMAP account. At the moment, there is no available fix for this. Once there is, I’ll update this post with a reference to the update.
Workaround
Until a fix is released, you can create an alert rule as a workaround;
1. Select the Inbox folder of your IMAP account.
2. On the Home tab, click on the Rules button and choose Manage Rules & Alerts… .
3. Click on; New Rule…
4. Select: “Apply rule on messages I receive” and press the Next button.
5. Verify that no condition is selected and press Next.
6. A warning will pop-up stating that this rule will apply to all messages. Press "Yes" to indicate that that is correct.
7. Select one or more of the following actions;
* play a sound
at the bottom, click on “a sound” and browse to
Windows 7 and Windows Vista: C:\Media\Windows Notify.wav
Windows XP: C:\Media\Windows XP Notify.wav
* display a specific message in the New Item Alert window
at the bottom, click on “a specific message” and type your custom message. For instance;
New IMAP messages
* display a Desktop Alert
8. Click Next and then Next again to skip the exceptions dialog.
9. Specify a name for the rule and press Finish to complete the rule.
10. If needed move the created rule all the way to the top.
These steps can be followed Windows XP and Windows 7.
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